Guide: How to handle a crashed PC

 ·  2 min read

How to handle a crashed PC

Learn how to troubleshoot a crashed PC step by step to restore it to working condition.

Troubleshooting the issue.

When your PC crashes, there can be various issues causing it. To fix the problem, you first need to diagnose what might be wrong. A common cause of a crashed PC could be faulty hardware, such as a broken graphics card or memory module. You may also have encountered a malicious code or virus on your computer causing the issue. It's a good idea to conduct a thorough examination of your PC to pinpoint the cause of the crash.

If you're not tech-savvy, seeking help from an IT expert to diagnose and resolve the problem is a wise move.

Back up your files

Before attempting to restore your crashed PC, it is crucial to back up your essential files. There is a risk of data loss during the restoration process, so it's best to err on the side of caution. You can copy your files to an external hard drive, a cloud service, or another computer. Make sure you have an up-to-date and comprehensive backup of your files before proceeding with the restoration.

Restore the system

Once you have backed up your files, you can proceed to restore your system. The restoration process may vary slightly depending on the operating system you are using. For Windows users, you can utilize the restoration options available in the system recovery tool. You can restore your system to a point where it was functioning properly and hope that it resolves the issue. Keep in mind that this may result in losing any programs and settings you have made since the restoration point.

For Mac users, you can utilize Time Machine to restore your system to an earlier point. Follow Apple's instructions on how to use Time Machine and restore your system.

Seek professional help

If you are not comfortable restoring your system yourself or if the restoration does not solve the problem, it may be time to seek professional help. An IT technician or technical support can assist you in diagnosing and resolving the issue. They have the experience and knowledge in the field and can recommend the right actions to get your PC up and running again.

If you are not comfortable restoring your system yourself or if the restoration does not solve the problem, it might be time to seek professional help. An IT technician or technical support specialist can assist you in diagnosing and resolving the issue. With their expertise and knowledge in the field, they can suggest the right steps to get your PC back up and running smoothly.

Preventive measures for the future

To prevent future crashes on your PC, it is essential to take some preventive measures. Here are some tips to keep your computer in good condition:

1. Regularly update your operating system and programs to ensure you receive the latest security updates.

2. Install a reliable antivirus software and make sure it is up to date.

3. Avoid downloading and installing suspicious programs or files from unknown sources.

4. Keep your computer clean from dust and dirt by regularly cleaning it with compressed air.

5. Be cautious when clicking on suspicious links or opening attachments in emails.

By taking these measures, you can reduce the risk of your PC crashing and keep it in good condition.



Do you want to know more? Talk to Joakim Björck.


Joakim Björck | joakim@azeo.se | LinkedIn

Joakim Björck is a key player in Azeos support team as a support coordinator. His expertise in technical support and customer service is crucial for quickly and accurately handling customer issues, exceeding expectations, and enhancing the customer experience. Joakim's ability to efficiently coordinate resources makes him an invaluable part of the team and a reliable point of contact for customers.